Our free 3 year guarantee offers you peace of mind and confidence in the quality of our beautiful made to measure blinds and curtains. Quite simply, if any mechanical component should fail within the first 3 years of manufacture we will replace or repair it.
We ensure all of our products are manufactured to the highest standards using only high quality British components and materials. We guarantee them to be free from assembly or manufacturing faults providing they have been installed correctly within a domestic environment.
Our guarantee is simple and easy to understand and here is what it covers:
|Year since date of purchase|
|Scope of warranty||1 year||2 years||3 years|
|Mechanical Components (operating mechanisms)||√||√||√|
|Pulls or Wands||√||√||√|
|Fabric (with like or similar fabric)||√||x||x|
|Collection & re-delivery costs||√||x||x|
|Labour (assembly / repair)||√||x||x|
This guarantee is limited to the original purchaser and is not transferable.
The extended guarantee is limited to the replacement or repair of faulty or defective parts or components on a similar parts or like for like basis. All claims must include the nature of the problem along with proof of purchase. We cannot accept receipt of goods without a returns allocation number; this will be issued to you when you contact us to make a claim.
This guarantee is invalid if damage or failure is caused by the following:
Fabrics and dyes – Normal fading.
Wooden or Wood products – Warpage due to exposure to extreme heat, high humidity along with natural variations in texture, colour and grain.
Fabric and wood samples – We will not replace or refund a product due to unsuitability where a free sample has not been obtained prior to purchase.
The guarantee we offer is exclusive and in lieu of all other warranties, obligations or liabilities. Trade Blinds will not accept claims for any consequential liability whatsoever including any making good or reinstallation costs where a product has been removed. Please note that as you are purchasing a custom made to measure item, it will not be covered by the distance selling regulations in regard to a returns policy or cooling off period. Your statutory rights are not affected by this guarantee.