Frequently Asked Questions About Window Blinds FAQ's

1) I am having problems placing an order for my blinds. Please Help!

If you are experiencing any kind of problem using or ordering from our website, or you require more information regarding any of our products then please CONTACT US straight away.

2) Can you send me samples of the blinds I'm interested in?

Of course we can. Just click on the "order free sample" button on the relevant products page. Once you have selected all the free samples you require simply go to the basket and checkout.

3) I've added some free wood or fabric samples to my shopping basket and now I can't find them.

Simply click on the link at the top of the page that says "View Basket / Checkout" then click on the box that says "Switch to Sample Basket" where you will be able to view the fabric or wood samples you have added to the basket. Then simply enter you address details and click "Order Samples".

4) I haven't received my free samples yet?

We always aim to get any samples ordered before 4pm in the post the same day and you should receive them within two days. Unfortunately sometimes a small proportion of samples do get lost in the post. If you haven't received them within 5 days than please contact us.

5) Do you charge delivery for my blinds?

If you order comes to more than £100 then there is no charge for delivery.

6) Where do you deliver to?

We deliver to any address throughout the UK mainland. We also deliver to Isle of Man, Isle of Wight, Northern Island and the Scottish Islands, however a delivery surcharge may apply along with certain postcodes. The surcharge will be automatically added when you place your order.

7) Is it safe to give my payment details over the internet?

Yes. Our website uses the latest SSL technology to encrypt your payment details making sure they are completely safe.

8) How do I know if you've received the order I have placed?

You should automatically receive an order confirmation email containing all the details of your order along with an order number. If for some reason you haven't received this within 24 hours then please contact us.

9) How soon will I receive my blinds?

When you blinds have been manufactured you will receive an email notifying you that your order has been despatched. For made to measure roller blinds, vertical blinds, venetian blinds and wooden blinds, delivery is usually within 5 to 10 working days. For made to measure roman blinds and curtains delivery is approximately 2 - 3 weeks. If there is a product back order that may delay your order then we will notify you. If your order is particularly urgent then please contact us and we may be able to process it quicker.

10) Will my window blinds be guaranteed?

Yes. All blinds manufactured and supplied by Trade Blinds come with a full one year guarantee.

11) Can I change or cancel my order?

You have up to 24 hours after placing the order to make any changes to the order. After that your order will have been processed and will normally go into production. So please check the order confirmation email you receive to check for any mistakes and notify us straight away.

12) How do I correctly measure for my window blinds?

Just simply click and the measuring instruction link to the left and follow the instructions carefully. If you have any queries or do not understand something them please do not hesitate to contact us.

13) Do you supply fixing screws and brackets?

Yes each blind you order will come with all the necessary fittings and fixings in order for you to have your fabulous new blinds up at your windows in no time at all. They also come with full fitting instruction or you can download them off our site and print them out. Just click on the fitting instruction guide link on the left hand side of any page of our website.

14) What different kinds of blinds are available?

There are four main kinds of window blinds. There are the horizontal type such as aluminium and wood venetian blinds. There are obviously vertical blinds which have fabric strips or louvers that hang vertically from an aluminium head rail, and there are also roller blinds that roller up and down. Bamboo blinds fall into this category in terms of their operation as they also roll up and down but can also fold up like a roman blind, which leads us nicely onto roman blinds that are made using curtain fabric and are fully lined for a very sumptuous look.

15) How do I decide on which type of blinds to choose?

That all depends on what the primary purpose of them is and also personal preference and budget constraints. For a very luxurious look then roman blinds are the obvious choice. They come with either standard lining or blackout lining for extra light control. If light control is not the main concern then bamboo blinds or French pinoleum blinds are an excellent choice as they gently filter the light rather than block it out, which is ideal for a room or conservatory where you still want some light but a very natural look.

Roller blinds are very versatile and with our new range of colours and patterned fabrics they are also extremely attractive. With blackout fabrics for a bedroom and waterproof blinds for the bathroom and kitchen, roller blinds are one of the most popular and practical blinds we manufacture. For a more natural look there are wooden venetian blinds which offer fabulous light and privacy control. The same can be said for aluminium venetian blinds which are also very easy to keep clean. Then we have vertical blinds which offer fabulous light control due to the fact the louvres can be rotated to almost any angle, and with the slats being made from fabric they provide a slightly softer look.

The choice is yours obviously, as you know your home and decor best, but if you do have any questions regarding suitability or if a particular blind is better than another for a specific application then please get in touch, we are here to make the process of buying blinds are hassle free for you as possible.

16) How do I clean my window blinds?

With most of our blinds all you have to do is dust them regularly with a cloth, feather duster or gently with a vacuum cleaner to keep them looking fabulous. If for some reason you need to clean them more thoroughly then a damp cloth can be used. If you are unsure about how to clean a specific blind then please get in touch.

17) Who are Trade Blinds?

We are a British owned and run family business that are based in the midlands and have been manufacturing and supplying window blinds and curtains since 1988. From the smallest domestic job to very large commercial contracts, we have been supplying the trade and the public with high quality products for over twenty years. We pride ourselves on the quality of our blinds and only use the best components available to ensure trouble free operation and of course that they look fabulous to. So you can rest assured that you are dealing with a reputable company that has many years experience providing a high quality product and a high level of customer service.